Privacy Policy - ChopWin Sierra Leone

Last updated: June 2025

ChopWin SL is an online betting and gaming platform operating in Sierra Leone. We provide sports betting, casino games, and related entertainment services to eligible residents in accordance with applicable Sierra Leonean regulations.

As the data controller, ChopWin Sierra Leone is responsible for the collection and use of your personal information as described in this policy. For privacy-related enquiries, contact us at privacy@chopwin.sl.

2. Information We Collect

We collect information necessary to provide our services, comply with legal obligations, and maintain a safe gaming environment.

Information you provide directly:

Full name, date of birth, and gender
National ID number or passport details (for identity verification)
Phone number and email address
Residential address in Sierra Leone
Financial information including mobile money account details (e.g. Orange Money, Africell Money) and payment history
Self-exclusion preferences and responsible gambling settings

Information collected automatically:

IP address and device identifiers
Browser type, operating system, and screen resolution
Pages visited, features used, and time spent on the platform
Betting history, game activity, and wagering patterns
Login timestamps and session data
Geolocation data (to verify you are accessing from Sierra Leone)

Information from third parties:

Identity verification results from KYC/AML screening providers
Fraud risk scores from security partners
Responsible gambling status from national self-exclusion registers where applicable

3. How We Use Your Information

We use your personal data to:

Register and manage your account
Verify your identity and age (you must be 18 or older to use ChopWin)
Process deposits, withdrawals, and bets
Comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
Detect and prevent fraud, cheating, and suspicious activity
Provide customer support and respond to queries
Send account-related notifications and important updates
Send promotional communications and bonus offers, only where you have consented
Improve our platform through analytics and performance monitoring
Enforce our Terms and Conditions and responsible gambling policies

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract performance — to fulfil our obligations to you as a registered player
Legal obligation — to comply with AML, KYC, and gaming regulatory requirements
Legitimate interests — to protect platform security and prevent fraud
Consent — for marketing communications, where you have explicitly opted in

5. Cookies & Tracking Technologies

ChopWin uses cookies and similar tracking technologies to operate and improve our platform:

Essential cookies — required for the platform to function (login sessions, security tokens)
Analytics cookies — help us understand how users navigate the platform
Marketing cookies — used to deliver relevant promotions, only with your consent

You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies may affect your ability to use the platform.

6. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

KYC & identity verification providers — to confirm your identity and comply with regulations
Payment processors and mobile money operators — to process financial transactions
Fraud detection and cybersecurity partners — to protect platform integrity
Regulatory authorities in Sierra Leone — where legally required
Technology and hosting providers — who process data on our behalf under strict data processing agreements
Group companies and affiliated entities — for internal administrative purposes only

All third-party partners are required to handle your data securely and only for the purpose for which it was shared.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

Account data is retained for the duration of your account and for at least 5 years after account closure, in line with AML obligations
Transaction and betting records are kept for a minimum of 5 years from the date of the transaction
KYC documentation is retained for the period required by applicable regulations
Marketing preferences are retained until you withdraw consent or request deletion

Where data is no longer required, we securely delete or anonymise it.

8. Your Rights

You have the following rights over your personal data. To exercise any of these, contact us at privacy@chopwin.sl.

Right to access — request a copy of the personal data we hold about you
Right to rectification — ask us to correct inaccurate or incomplete information
Right to erasure — request deletion of your data where there is no legal basis to retain it
Right to restriction — ask us to limit how we use your data in certain circumstances
Right to data portability — receive your data in a structured, machine-readable format
Right to object — object to processing based on our legitimate interests or for direct marketing

We will respond to all requests within 30 days. We may need to verify your identity before processing your request.

9. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

SSL/TLS encryption for all data transmitted to and from our platform
Encrypted storage of sensitive financial and identity data
Role-based access controls limiting internal access to your data
Regular security assessments and penetration testing
Two-factor authentication options for your account

If you suspect unauthorised access to your account, contact us immediately at support@chopwin.sl.

10. Children’s Privacy

ChopWin is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on our platform, we will immediately close the account and delete all associated data. If you believe a minor has accessed our services, please contact us immediately.

11. Responsible Gambling & Data Use

ChopWin is committed to promoting safe and responsible gaming. As part of this commitment, we may use your activity data to:

Monitor betting patterns for signs of problem gambling behaviour
Apply deposit limits, loss limits, or time limits at your request
Process voluntary self-exclusion requests and enforce cooling-off periods
Refer high-risk accounts to our responsible gambling team

Self-exclusion and responsible gambling data is treated with the highest level of confidentiality and is never used for marketing purposes.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make material changes, we will post the revised policy on this page with an updated effective date and notify you via email or an in-platform notification. Your continued use of ChopWin after any update constitutes acceptance of the revised policy.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact our privacy team:

📧 privacy@chopwin.sl 💬 support@chopwin.sl